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How the Hawaii Active Survey Is Conducted

After our customers have visited our website and have finished their online bookings, they are given the option of participating in a survey. The vast majority do so, even though no incentives are offered. Below is the actual survey customers complete after checkout

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 How did you find us?

 

 

 

 How was your overall experience with this website?

 

 

 How can we improve our website/order system to serve you better?

 

Percentage results from: "How was your overall experience with this website?"

Excellent: 

81%

Very Good:

14%

Good:

4%

O.K.: 

1%

Results represent the responses of thousands of our customers over a 2½-year period. Results are compiled periodically. Last compilation occurred November 20, 2003.

Thank you for your interest in how this survey is conducted.

HawaiiActive.com
"High quality and personal service" is our pledge. You can rely on us!

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