HELP


1. Where will my tickets be sent?
Your e-tickets will be sent to your email address. We can also mail them to a physical address or fax them to your home, office, or hotel. There is no reason to come to us - we will get your tickets to you!

2. How do I get directions to the activities I book with you?
All pertinent information, including directions and/or pick up locations and times will be stated on your tickets.

3. What is your cancellation policy?
We honor each activity provider's cancellation policy. Most require 48 hours notice to receive a refund, but some require 72 hours. Each activity page on our site lists that particular cancellation policy. The policy for each activity is also on your e-ticket. We charge a 9.9% cancellation fee for any cancellation made within the policy. This fee covers credit card fees and booking costs. If the provider cancels due to weather you will receive a 100% refund. Any cancellation made not within the policy cancellation period is considered a NO SHOW and no refund is given. Again, this is usually cancellations made less than 48 hours before the activity.

4. Is it better to wait until I arrive in Hawaii to book my activities? Why should I book ahead of time online?
Many activities sell out weeks or even months in advance so if you wait until you arrive, you may not be able to get tickets. If you do decide to wait, we suggest printing out the page of the activity you want and bring it with you. Call us when you arrive and we can book it for you (if it is available, of course). We shall then fax the tickets right to your hotel. The better activities sell out quickly, so we do suggest booking early.

5. When is Whale Season in Hawaii?
The whales are here in Hawaii from mid December until the end of April. Whale watches are available throughout this time and any ocean excursion will provide you with a chance to see these magnificent creatures.

6. How do I pay for my tickets?
To book online, you must provide a credit card and the card is charged immediately. You are sent confirmed tickets within 48 hours or less.

7. Can I buy tickets as gifts for friends?
We have gift certificates and can also send confirmed tickets to your friends. Just call us at our toll free number or click here for more details.

 
 
 
 
 
 
 
Testimonials
March 2, 2014
Hawai'i Active ROCKS!!! The tour went off w/o a hitch and you started with the fun at the word GO! I would refer your service to ANYONE thats wants to have a GREAT TIME!!
Patrick & Kenda Anderson, Joplin MO
February 19, 2013
It was a wonderful experience. We saw a couple of whales, but at a distant. The boat moved to try to get closer and we did manage to see them better. The crew was just perfect and so informative. My 2 friends and I really enjoyed the experience and recommend it to all that are on Oahu!! >>>Oahu Whale Morning Cruise with Navatek
Ann Merrill
June 29, 2012
Our guide Tosh was knowledgeable about local ecology and enthusiastic about his job, which is a big plus as this is also part of his hobby. All in all this is the best of all HI tours yet. I learned quite a bit and thoroughly enjoyed the tour. Some of the landscapes were almost surreal, and when it rained, they were even more so as the scenery could change by the minute. I highly recommend the Twilight Volcano tour to just about anyone. >>> Twilight Volcano National Park Adventure, Big Island of Hawaii
Orient Au-vang