HELP


1. Where will my tickets be sent?
Your e-tickets will be sent to your email address. We can also mail them to a physical address or fax them to your home, office, or hotel. There is no reason to come to us - we will get your tickets to you!

2. How do I get directions to the activities I book with you?
All pertinent information, including directions and/or pick up locations and times will be stated on your tickets.

3. What is your cancellation policy?
We honor each activity provider's cancellation policy. Most require 48 hours notice to receive a refund, but some require 72 hours. Each activity page on our site lists that particular cancellation policy. The policy for each activity is also on your e-ticket. We charge a 9.9% cancellation fee for any cancellation made within the policy. This fee covers credit card fees and booking costs. If the provider cancels due to weather you will receive a 100% refund. Any cancellation made not within the policy cancellation period is considered a NO SHOW and no refund is given. Again, this is usually cancellations made less than 48 hours before the activity.

4. Is it better to wait until I arrive in Hawaii to book my activities? Why should I book ahead of time online?
Many activities sell out weeks or even months in advance so if you wait until you arrive, you may not be able to get tickets. If you do decide to wait, we suggest printing out the page of the activity you want and bring it with you. Call us when you arrive and we can book it for you (if it is available, of course). We shall then fax the tickets right to your hotel. The better activities sell out quickly, so we do suggest booking early.

5. When is Whale Season in Hawaii?
The whales are here in Hawaii from mid December until the end of April. Whale watches are available throughout this time and any ocean excursion will provide you with a chance to see these magnificent creatures.

6. How do I pay for my tickets?
To book online, you must provide a credit card and the card is charged immediately. You are sent confirmed tickets within 48 hours or less.

7. Can I buy tickets as gifts for friends?
We have gift certificates and can also send confirmed tickets to your friends. Just call us at our toll free number or click here for more details.

 
 
 
 
 
 
 
Testimonials
February 7, 2013
This was one of our favorite activities we booked. The people were wonderful and so was the beautiful ride. Hawaii Active did a wonderful job and I would use them again and so should everyone else. Hassle free and their very helpful and nice. >>>Oahu 60 minutes Seaplane Tour w/complimentary hotel pickup
Tammy Dawson
February 7, 2013
John was the most amazing, knowledgeable guide you could hope to have. He was extremely respectful of the ocean and all inhabitants. We were a group of two couples so we had a very personalised excursion. We got to swim with the dolphins several times, manta-rays and we even saw lots of whales. At the end of the excursion we all said that was one of the best days of our lives. I would highly recommend John to all of our friends and family and everyone else. We are planning to go back to Hawaii in a few months and will do this again. Much Mahalo >>>Swim with Dolphins in Hawaii with John Float
Ariana Christian
June 9, 2012
You were very prompt and responsive. No complaints and would use your activities services again. Thank you for all your help.
Katharine Nelson, Tempe, AZ